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| Carrier AC Reviews |
Carrier Air Conditioners Best Complaints and Reviews 2017 - As a consumer we have always been careful in choosing a quality AC product. The experience of others is very useful in making the decision of the AC product we will choose.
For that on this occasion we will present a review about Carrier Air Conditioner products and quality from some consumers who are taken from consumeraffairs which have high credibility about user reviews.
Note:
Everyone has their own assessment of the product so that the good / bad experiences of others on a product may not happen to you. To better quality product you better ask directly to the official sales of the product or product experts. Because we know, almost reviewers write a review caused have problem with a product.
1. Bill from Amarillo, TX on Feb. 6, 2017 give 1 star satisfaction rating wrote:
The unit has had to be fixed twice a year. I bought the unit 2010. The first year I had to replace the blower fan motor then the control board. Second year the compressor quit then it had a leak. Same thing every year one thing or another. I will replace it this year but not with another carrier unit. A big fan would be better.
2. Frank from Canton, GA on Jan. 27, 2017 give 2 stars satisfaction rating wrote:
Carrier Comfort 80 gas furnace blower motor & cage failure- The blower motor and blower squirrel cage have both recently failed on this 9-year-old unit. Preventive maintenance twice yearly has been consistently scheduled. Warranty was for 5 years for all parts except heat exchanger (10 years). Cost to replace both of these items was $960 less my 15% discount for being a "preferred customer". VERY HIGH PRICES! The tech volunteered that Carrier's prices on replacement parts is high. I found the same parts on other HVAC supplier websites for much less - I was initially not comfortable with handling the parts change out, but now seeing how it was done, could probably have done it myself & saved a bunch of $.
I contacted Carrier, but got no response from them. Had asked for some $ warranty assistance since these parts failed prior to 10 years of service - my tech said that after 2010, Carrier increased their warranty to 10 years on other parts. This is the first time I have had any blower failures on a furnace earlier than 20 years of service. Apparently they just don't "make 'em like they used to" and Carrier doesn't really care about their residential consumer customers either. I won't be replacing any of this equipment (when the time comes) with Carrier!.
3. Jean from Middletown, OH on Jan. 20, 2017 give 1 star satisfaction rating wrote:
I purchased from CARRIER a 3 ton, 2 speed heat pump and Infinity 2 stage, variable speed gas furnace in May 2005. In 2012 I had to replace the capacitor and compressor. The compressor was under warranty, but still cost me $568. In September 2016 I had to replace the evaporator coil to the tune of $975. Now I am told that the compressor needs to be replaced. The compressor is less than 5 years old! I called Carrier to voice my concerns and was transferred to the next level of customer service. Stephanie #** was rude. DO NOT BUY CARRIER PRODUCTS!.
4. Danny from Danville, KY on Jan. 2, 2017 give 3 stars satisfaction rating wrote:
I purchased two Carrier Infinity units (one lower, one upper), 2008, 2009 and have both units serviced in the spring and fall. My lower unit send a code (system failure), contact technician. I contacted the dealer and dealer came out the next day to investigate the code. The dealer reported that the compressor needed to be replaced. My agreement was 10 year warranty on compressor. The dealer offered to replace the compressor for $400 labor as labor was not included in warranty agreement.
The dealer stated that Carrier was offering some special financial incentives for the compressor issues. The dealer offered a new 18 SEER five-speed unit installed with new thermostat controller for $2000.00, labor included. Although I am disappointed with the compressor failure after 8 years, the financial assistance offered by Carrier was appreciated. My original Trane unit had to be replaced after 12 years with the Carrier Infinity Series. The original Infinity cost was $10,000. I will ask about the upper unit before lower unit is installed. I purchased an Amana unit for rental house and obtained a lifetime warranty on compressor and heat exchanger for $450, and labor was included. Amana offers a far better warranty agreement.
5. John from Athens, GA on Dec. 29, 2016 give 1 star satisfaction rating wrote:
The heat pump function on our 1 and 1/2 year old Carrier unit is not functioning properly. What happens is that when a steady temperature of 68 degrees is set, the unit buzzes and then fails to come on. Then it buzzes again and fails to come on. Then buzzes again and fails to come on. (Repeated on purpose.) Had the installation company come out yesterday morning and they found nothing wrong. The "board" was not fried. They tested all "terminals" and said they were okay. Paid $80 for the visit that did nothing. Like to wake up every minute or so as your heat pump fails? Buy a Carrier unit!
1. Bill from Amarillo, TX on Feb. 6, 2017 give 1 star satisfaction rating wrote:
The unit has had to be fixed twice a year. I bought the unit 2010. The first year I had to replace the blower fan motor then the control board. Second year the compressor quit then it had a leak. Same thing every year one thing or another. I will replace it this year but not with another carrier unit. A big fan would be better.
2. Frank from Canton, GA on Jan. 27, 2017 give 2 stars satisfaction rating wrote:
Carrier Comfort 80 gas furnace blower motor & cage failure- The blower motor and blower squirrel cage have both recently failed on this 9-year-old unit. Preventive maintenance twice yearly has been consistently scheduled. Warranty was for 5 years for all parts except heat exchanger (10 years). Cost to replace both of these items was $960 less my 15% discount for being a "preferred customer". VERY HIGH PRICES! The tech volunteered that Carrier's prices on replacement parts is high. I found the same parts on other HVAC supplier websites for much less - I was initially not comfortable with handling the parts change out, but now seeing how it was done, could probably have done it myself & saved a bunch of $.
I contacted Carrier, but got no response from them. Had asked for some $ warranty assistance since these parts failed prior to 10 years of service - my tech said that after 2010, Carrier increased their warranty to 10 years on other parts. This is the first time I have had any blower failures on a furnace earlier than 20 years of service. Apparently they just don't "make 'em like they used to" and Carrier doesn't really care about their residential consumer customers either. I won't be replacing any of this equipment (when the time comes) with Carrier!.
3. Jean from Middletown, OH on Jan. 20, 2017 give 1 star satisfaction rating wrote:
I purchased from CARRIER a 3 ton, 2 speed heat pump and Infinity 2 stage, variable speed gas furnace in May 2005. In 2012 I had to replace the capacitor and compressor. The compressor was under warranty, but still cost me $568. In September 2016 I had to replace the evaporator coil to the tune of $975. Now I am told that the compressor needs to be replaced. The compressor is less than 5 years old! I called Carrier to voice my concerns and was transferred to the next level of customer service. Stephanie #** was rude. DO NOT BUY CARRIER PRODUCTS!.
4. Danny from Danville, KY on Jan. 2, 2017 give 3 stars satisfaction rating wrote:
I purchased two Carrier Infinity units (one lower, one upper), 2008, 2009 and have both units serviced in the spring and fall. My lower unit send a code (system failure), contact technician. I contacted the dealer and dealer came out the next day to investigate the code. The dealer reported that the compressor needed to be replaced. My agreement was 10 year warranty on compressor. The dealer offered to replace the compressor for $400 labor as labor was not included in warranty agreement.
The dealer stated that Carrier was offering some special financial incentives for the compressor issues. The dealer offered a new 18 SEER five-speed unit installed with new thermostat controller for $2000.00, labor included. Although I am disappointed with the compressor failure after 8 years, the financial assistance offered by Carrier was appreciated. My original Trane unit had to be replaced after 12 years with the Carrier Infinity Series. The original Infinity cost was $10,000. I will ask about the upper unit before lower unit is installed. I purchased an Amana unit for rental house and obtained a lifetime warranty on compressor and heat exchanger for $450, and labor was included. Amana offers a far better warranty agreement.
5. John from Athens, GA on Dec. 29, 2016 give 1 star satisfaction rating wrote:
The heat pump function on our 1 and 1/2 year old Carrier unit is not functioning properly. What happens is that when a steady temperature of 68 degrees is set, the unit buzzes and then fails to come on. Then it buzzes again and fails to come on. Then buzzes again and fails to come on. (Repeated on purpose.) Had the installation company come out yesterday morning and they found nothing wrong. The "board" was not fried. They tested all "terminals" and said they were okay. Paid $80 for the visit that did nothing. Like to wake up every minute or so as your heat pump fails? Buy a Carrier unit!
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